Customer Service and Administration Officer

The Company

Onelink’s focus is on providing specialist solutions to the public and private hospital sector. 

Onelink is a division of EBOS Healthcare and part of EBOS Group Pty Ltd. With almost 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity:

The Customer Service and Administration Officer position supports the day-to-day customer service and business administration activities within a fast-paced warehouse environment, ensuring timely and accurate service delivery. Key responsibilities include assessing and resolving customer enquiries, scheduling of inbound deliveries, supporting stock and system accuracy, and liaising with warehouse operations, transport provider, and internal teams to maintain efficient workflow and service outcomes. The role plays a critical part in identifying and escalating issues, assisting with process improvements, and maintaining clear communication across all stakeholders to support overall operational performance. 

What you will do:

The Customer Service and Administration Officer will;

• Assessing and resolving outbound customer service enquiries within KPI and to a high standard
• Liaise with customers and internal stakeholders to investigate and resolve inventory, receiving, and stock-related issues, including discrepancies, damages, and system variances across WMS/SAP, ensuring timely updates and resolution outcomes.
• Manage transport-related enquiries by coordinating with transport providers, monitoring delivery schedules, and addressing delays, POD requests, or delivery issues to ensure service level agreements are consistently met.
• Coordinate critical and time-sensitive deliveries of medical consumables, prioritising urgent requests and working closely with warehouse and transport teams to ensure accurate picking, dispatch, and on-time delivery to customers.
• Schedule inbound deliveries with external suppliers and freight forwarders
• Build and maintain strong working relationships with customers, internal operational teams, and external suppliers through clear, proactive, and professional communication, supporting collaboration and positive service outcomes.

What we are looking for:

• Previous experience in a customer service and/or administration role
• Excellent communication and interpersonal skills, with a patient-centred and compassionate approach
• Demonstrated ability to manage high-volume of enquiries and meet service level KPIs
• Strong understanding of transport processes and systems 
• Well developed problem solving and decision-making skills in a fast-paced environment
• Ability to collaborate effectively with other departments and external service providers 
• Proficient with Microsoft Office, with a strong focus on Excel

Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.