North Ryde, NSW, AU, 2113
Field Service Engineer - Pentax Medical
At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.
We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).
Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
This role presents a fantastic opportunity to join our Capital team with focus on our Endoscopy Division working with our core supplier Pentax Medical. As Field Service Engineer, you will be responsible for providing quality support and service for customers, using your excellent customer skills, you will build professional relationships with a wide range of customers within the industry.
We are looking for people whom are self-driven, 100% Customer focused, loyal and have the right attitude and aptitude as this role will requires someone with a "get the job done" approach. You will need enthusiasm, motivation, good communication skills and a dedication to providing outstanding customer service. You will need to have proven experience with electronics and display good mechanical knowledge.
Key Responsibilities:
- Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress
- Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment
- Determining the most effective solution to minimize customer downtime
- Maintaining a high level of knowledge through continual training and development
To be successful, you will need:
- An appropriate technical qualification and/or minimum work experience, preferably in electronics/electrical engineering
- Soldering cables to PCB for replacement
- Attention to detail to deliver quality work
- Working with microscope to repair endoscopes
- Excellent communication and interpersonal skills
- Strong analytical, problem solving and diagnostic skills
LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work.
We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:
- Health insurance discounts
- Career opportunities across the EBOS MedTech portfolio of companies
- Generous parental leave
- Employee referral programs
- Option to purchase additional leave
- Volunteer leave
- Flexible work arrangements
- Performance-based financial rewards for both individual and company success
If this sounds like something you want to be part of, apply now and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.
