Mansfield, QLD, AU, 4122
Customer Service Representative
The Company
DoseAid is committed to providing pharmacies and their customers with simple, safe and convenient medication management solutions.
DoseAid is a division of EBOS Healthcare and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The Opportunity:
At DoseAid, we’re dedicated to supporting pharmacies and their patients with reliable, high quality medication packing services 💊📦. As our new Customer Service Representative (CSR), you’ll play a key role in delivering that promise.
The Customer Service Representative (CSR) is responsible for delivering exceptional service to DoseAid's customers through efficient communication, coordination and issue resolution. This role acts as the primary conduit between customers, couriers and internal teams (production, scheduling and accounts) - ensuring smooth delivery of DoseAid's service promise. This position manages a broad range of operational and administrative tasks including order entry, production scheduling, medicine documentation, invoicing and credit management and report administration.
What You Will Do:
📩Be the first point of contact for all customer communication via phone and email.
📞Deliver exceptional service while representing DoseAid’s values and commitment to patient care.
🚚Support account maintenance, including updating customer details, delivery schedules and service notes.
🛒Manage incoming customer order files and ensure all system entries are accurate and up to date.
🧾Prepare, verify and process invoices and credits with precision.
🛠️Work closely with production and quality teams to ensure all medicine files are current, validated and compliant.
💬Contribute to smooth daily operations and drive continuous improvement in customer experience.
What We’re Looking For:
✅ A customer focused team member with 2+ years of experience in customer service or administration - ideally in pharmaceuticals, healthcare or a regulated environment.
✅ Comfortable using Microsoft Excel and Teams.
✅ Experience with Salesforce, or a willingness and eagerness to learn.
✅ Exceptional attention to detail - accuracy is critical when handling medicine files.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance required.
