Eastern Creek - Sentry, NSW, AU, 2766
Customer Service Officer
About us
At Sentry Medical, we are more than just a supplier and manufacturer of medical products; we are a dedicated team with a mission to provide optimal protection, treatment, and healing to every body.
Sentry Medical is part of EBOS Healthcare, a division of the EBOS Group. With over 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The Opportunity:
The Customer Service Officer is responsible for delivering prompt, accurate, and professional service to customers and stakeholders while supporting the Customer Service Manager and the broader team. The role plays a key part in ensuring customer satisfaction and maintaining efficient processes.
What you will do:
- Accurately process customer orders within relevant timeframes.
- Provide advice and support to customers to address issues and solve challenges.
- Maintain accurate and efficient records and information to ensure high quality & efficient processes and meet customer requirements.
- Record, investigate and action customer feedback and complaints.
- Maintain a high level of knowledge of products including minimum order quantities and units of measure.
- Work effectively and communicate with the team and colleagues to provide service and advice to internal and external customers.
What we are looking for:
- Certificate III or IV in Business Administration, Customer Service, Health Services, or a related field is highly desirable.
- Previous experience in a customer service or administration role, ideally within the medical consumables, healthcare, or related industries.
- Excellent written and verbal communication skills and ability to communicate with a diverse range of people in a warm, friendly and helpful manner.
- Independent, resilient, self-motivated, flexible with exceptional attention to detail and accuracy.
- A high level of numerical and data entry skills.
- Results driven with proven skills in problem solving and critical thinking.
- Effective and efficient time management and organisational skills with the ability to prioritise and pivot to meet business needs and tight deadlines.
- A team player who can work collaboratively as well as independently.
- Strong emotional intelligence and relationship building skills with stakeholders, both internal and external to the business.
- A high level of proficiency in spoken and written English.
- A desire for professional growth and development.
- High level of PC and MS Office skills.
- Knowledge of the medical consumables and devices industry.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance required.
