Account Manager

About us

At Sentry Medical, we are more than just a supplier and manufacturer of medical products; we are a dedicated team with a mission to provide optimal protection, treatment, and healing to every body.

Sentry Medical is part of EBOS Healthcare, a division of the EBOS Group. With over 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity:

The Account Manager is responsible for identifying new business opportunities, strengthening existing accounts, and positioning the company’s medical wholesale portfolio as a trusted, value-based solution aligned to clinical, operational, and commercial needs of customers. This position will drive sustainable revenue growth and market expansion by developing and managing strategic customer relationships across the wholesale market sector. 

The role integrates business development with account management by proactively engaging healthcare providers, procurement stakeholders, and clinical decision-makers to understand demand, influence purchasing decisions, and deliver tailored solutions that improve outcomes while maximising profitability. The Account Manager ensures consistent execution of sales strategies, supports tender participation, and collaborates cross-functionally to deliver exceptional customer experience, service reliability, and long-term partnership value.

What you will do:

Customer Relationship Management

• Manage an allocated group of wholesale customers and deliver an exceptional customer experience through direct engagement and relationship development.
• Regularly communicate with customers to understand their evolving needs, problem solve and develop joint strategic goals.
• Proactively identify opportunities to enhance customer satisfaction and drive value.

Account Planning and Strategy

• Conduct regular account reviews to assess performance, identify areas for improvement, and propose solutions.
• Develop a consistent “call cycle” amongst ranked customer groups
• Work closely with internal teams (e.g. sales, product management, customer service) to ensure customer needs are met effectively and KPI’s are met.
• Conduct QBR’s with relevant key strategic accounts.

Sales and Revenue Generation

• Identify opportunities for upselling or cross-selling additional products to existing customers.
• Work with the NSM to develop proposals, negotiate contracts, and close deals.
• Monitor revenue performance against targets and take proactive measures to achieve or exceed sales goals.
• Develop “pipeline” opportunities for revenue growth.

Market and Competitor Analysis

• Stay informed about industry trends, market dynamics and competitor activities.
• Analyse market data to identify opportunities for business growth and differentiation.
• Provide insights and recommendations to internal stakeholders based on market intelligence to identify opportunities for growth.
• Formulate plans for brand and selling opportunities at trade conference, and new business categories.

What we are looking for:

• Strong experience in a similar role with a focus on customer relationship management and sales. 
• Background in a Sales or Marketing tertiary discipline (preference)
• Capability to multitask in a fast-paced environment and outstanding organisational skills.
• Excellent written and verbal communication skills and a high level of numeracy.
• Outstanding customer service capability.
• Demonstrated skills in building and managing relationships.
• Proven ability to work effectively in a team environment.
• Autonomous with a vision for career development.
• Excellent computer skills with proficiency in tools such as Microsoft Office Suite (Excel, PowerPoint, Word) and Microsoft Dynamics (or similar)
• Knowledge of the medical consumables/device industry, tenders and contracts. 
• NSW Class C Drivers Licence 

Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.