Acacia Ridge, QLD, AU, 4110
Pharmacy Services Representative
The Company
DoseAid is committed to providing pharmacies and their customers with simple, safe and convenient medication management solutions.
DoseAid is a division of EBOS Healthcare and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
About the Role
As a Pharmacy Services Representative, you’ll combine training, customer support, and account management to deliver an outstanding experience for our pharmacy partners.
You’ll help onboard new customers, provide ongoing education, and build strong, lasting relationships - ensuring pharmacies feel confident, supported, and set up for success.
Key Responsibilities
🎓 Onboarding & Education
✅ Create engaging training content, including videos and resources.
✅ Deliver onboarding programs for new pharmacy customers.
✅ Provide ongoing education and product knowledge support.
✅ Manage and maintain our Learning Management System (LMS).
💬 Customer Support
✅ Host webinars and training sessions.
✅ Respond to customer queries across phone and email.
✅ Provide timely, professional support to pharmacy partners.
🤝 Account Management
✅ Build and maintain strong customer relationships.
✅ Resolve customer complaints and escalate where required.
✅ Drive customer retention and satisfaction scores.
✅ Monitor key performance metrics and identify improvement opportunities.
✅ Support customer growth and optimise service outcomes.
📊 Business Development & Insights
✅ Identify and engage new customer opportunities.
✅ Monitor market trends and competitor activity.
✅ Maintain accurate and up-to-date customer records.
✅ Contribute ideas to improve service delivery and growth.
👏 About You
✔️ Experience in account management, customer service, or as a pharmacy dispense technician.
✔️ Exposure to Dose Administration Aids (DAA) packing highly regarded.
✔️ Excellent written and verbal communication skills.
✔️ Strong organisational and problem-solving abilities.
✔️ Proficient in Microsoft Office.
✔️ Current driver’s licence and willingness to travel.
💚 Why Join DoseAid?
🌏 Be part of a national healthcare service supporting pharmacies across Australia.
🏥 Work with a TGA-licensed, purpose-built facility in Queensland.
👩⚕️ Join a supportive, patient-focused team.
📈 Grow your career within EBOS Group.
✨ Make a meaningful difference to patient care every day.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance required.
